characteristics
Material:
925, silver, rhodium
Article number:
CH-KNGHT
In stock:
10
Choose size:
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Delivery and payment
We can send your order using various methods:
Self pick up at our corner at BEBA Beauty&Bar (Skadarska 10, Belgrade)
Yandex Courier within central Belgrade. If ordered before 16:00, we dispatch on the same day.
Post Express to a pickup point – you can collect your order at your chosen point in Serbia, or door-to-door delivery within a few days from the order confirmation.
Worldwide delivery – we ship to all cities around the world
Payment can be made in the following ways:
Online on the website - using Visa, Mastercard, Maestro credit or debit cards. After payment, an electronic receipt will be sent to your email.
In cash or by card upon receiving the order - when using the courier service XXX for delivery.
Through PayPal
Is it possible to return or exchange jewelry?
You can return or exchange jewelry purchased through the online store within 7 days of receiving the shipment.
Please note that when receiving delivery at pick-up points or door-to-door courier delivery, a free fitting and inspection service is available. We recommend examining the order upon receipt and, in case of refusal, returning the order immediately to the delivery personnel.
If you don't like the color of the jewelry or the size doesn't fit, we can exchange your jewelry for an item of equal value (or more expensive with an additional payment) or provide a refund.
Exchange/return is possible if:
The appearance and consumer properties of the jewelry are preserved.
The packaging, tags, seal, and proof of purchase document are retained
It has been no more than 7 days since the purchase.
How to exchange/return jewelry
If our product doesn't fit/you don't like it, contact us by any convenient means (email/phone/social media), and then send the order by a courier company (in this case, the buyer pays for the delivery). The refund to the buyer is only processed after the goods return to our warehouse and we verify its condition.
In case of discovering external defects within 7 days of purchase, we can exchange/return the jewelry. In the return of defective jewelry, logistical costs (pickup and delivery of jewelry) are on our side. The refund to the buyer is only processed after the goods return to our warehouse and we verify its condition.
The purchase of jewelry made of precious metals with precious stones from the offline store is not subject to exchange and return."
Guarantee
Production Defect
For jewelry purchased at Prosto store or on the website, a six-month warranty is valid if the jewelry has a production defect. What is it?
Production defects are not very common. Before jewelry reaches stores and the website, several people inspect them at different stages. We check the quality of all our jewelry, but sometimes something may be overlooked.
If the jewelry breaks during the warranty period, and a production defect is identified, we will repair it for free. If the jewelry breaks for other reasons, you can have it repaired at your expense.
If the jewelry with a production defect cannot be repaired, we will:
exchange the jewelry for a new one of the same kind;
if that particular jewelry is no longer available, we will send a certificate for the equivalent amount.
Coating
Wear on the coating is not a defect but a natural wear and tear of the jewelry, a sign that you love and wear it often. A 45-day warranty applies to the coating. If more time has passed since the purchase, we can recoat the jewelry at your expense. What the warranty does not cover. Warranty service and money refunds do not apply to these cases:
there are signs of mechanical damage to the jewelry;
storage and care conditions have been violated;
changes occurred due to natural wear and tear of the jewelry;
third parties, not Poison Drop representatives, repaired the jewelry;
a part of the jewelry, such as an earring, pendant, or other detail, is lost.
How will the repair/refund process work?
Write to support@prostojewelry.com, attach photos of the jewelry. We will contact you to choose a day and delivery method for sending the jewelry to us.
Or you can come to any of our stores and fill out a repair application there.
You will send the jewelry to us. If they broke due to production defects, the pickup of the jewelry will be at our expense. In other cases, it will cost 390 rubles. We will notify you when the jewelry reaches us.
After the repair, we will send you the jewelry or a replacement. If a production defect is identified, delivery is free. If the jewelry is damaged due to mechanical impact, delivery will cost XXX."
Care information
To care for your jewelry and maintain its original condition, it's important to follow these guidelines:
Avoid contact with water, perfumes, cosmetics, and household chemicals.
Handle jewelry carefully to prevent mechanical damage such as impacts, falls, or friction. If the jewelry coating is damaged, you can have it refreshed at any jewelry workshop.
Regularly wipe the jewelry with a soft cloth to prevent tarnishing. If the jewelry darkens, you can either take it to a jewelry workshop or clean it yourself using specialized products.
Avoid prolonged and intense exposure to ultraviolet light.
Store jewelry in a dry place, keeping each piece separate from others.
Jewelry with screw clasps requires special attention. If you encounter any difficulties in wearing them, try cleaning the threads.
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