Write to support@prostojewelry.com, attach photos of the jewelry. We will contact you to choose a day and delivery method for sending the jewelry to us.
Or you can come to any of our stores and fill out a repair application there.
You will send the jewelry to us. If they broke due to production defects, the pickup of the jewelry will be at our expense. In other cases, it will cost 390 rubles. We will notify you when the jewelry reaches us.
After the repair, we will send you the jewelry or a replacement. If a production defect is identified, delivery is free. If the jewelry is damaged due to mechanical impact, delivery will cost XXX."